How can we help you?

We offer flexible shipping options to suit orders of every size, from sample cartons to full pallets and containers:

• Express courier — for smaller or urgent shipments (typically 2–7 business days).
• Air freight — for time-sensitive bulk orders.
• Sea freight — for high-volume and pallet orders where cost efficiency matters most.

The methods available for your order depend on the supplier, the destination and the total weight and volume. You will see the exact options and rates at checkout before you confirm.

Yes. ToptanWholesale.com connects you with verified suppliers who ship worldwide, with many dispatching from Türkiye. The available destinations and carriers are shown at checkout based on the supplier and your delivery address.

For cross-border orders, import duties, VAT and customs clearance fees may apply in the destination country and are the buyer’s responsibility unless stated otherwise. If you need a formal quotation for a specific country, you can request one directly from the supplier before you order.

Delivery time is the sum of two stages: the supplier’s processing time (preparing and packing your wholesale order) plus the transit time of the shipping method you choose.

As a general guide: express courier 2–7 business days, air freight 5–12 business days, and sea freight 3–6 weeks depending on the route. Estimated dates are shown at checkout, and once your order ships you will receive a tracking number to follow it in real time. Customs inspections can occasionally add a few days to international shipments.

We support the payment methods that businesses rely on:

• Credit & debit cards — processed securely through our encrypted online checkout.
• Bank / wire transfer — ideal for larger wholesale orders; simply upload your payment receipt to confirm.
• Cash on Delivery (COD) — available for eligible orders and destinations.

The options shown at checkout depend on the supplier and your order value.

Absolutely. Every transaction on ToptanWholesale.com is protected. Card payments are handled over an encrypted (SSL) connection through a PCI-compliant payment provider, so your card details are never stored on our servers.

Orders are placed with verified suppliers, and your payment and delivery information is kept confidential and used only to process your order. For added peace of mind on bank transfers, our payment-proof upload keeps a clear record of every payment.

Ordering is straightforward: browse or search for the products you need, check the supplier’s minimum order quantity (MOQ) and tiered wholesale pricing, add the items to your cart, and proceed to checkout to confirm your delivery and payment details.

For large volumes, custom specifications or a better per-unit price, you can also send the supplier a Request for Quotation (RFQ) and negotiate terms before you buy.

If you need to cancel or change an order, contact the supplier as soon as possible through your account — before the order has been processed or shipped. While an order is still pending, most changes (quantity, delivery address or item adjustments) can usually be accommodated.

Once an order has been dispatched it can no longer be cancelled, but you may be able to arrange a return. You can check the current status of every order in your account dashboard.

Yes. Because ToptanWholesale.com is a business-to-business marketplace, a free business account is required to place an order. Your account lets you see wholesale pricing, track orders, manage addresses and invoices, message suppliers and request quotations. Creating one takes only a couple of minutes.

Once your order ships, the supplier adds a tracking number that appears in your account under the order details, and we notify you by email. You can also use the Order Tracking page and enter your order code to check the latest status at any time. International shipments update as they clear each carrier and customs checkpoint.

If a product arrives damaged, defective or not as described, contact the supplier through your account within the return window shown on the product or order page. Explain the issue and include photos where possible.

Approved returns are handled according to the supplier’s return policy and any applicable Trade Assurance protection; once the returned goods are received and inspected, your refund or replacement is arranged. Please note that customised or made-to-order wholesale goods may be non-returnable unless they are faulty.