Frequently asked questions

How do I register as a vendor?expand_more

Click "Become a Vendor", fill in your company details, and our team will guide you through verification.

How long does approval take?expand_more

Most vendor accounts are reviewed within 1–2 business days after documents are submitted.

How do I upload products?expand_more

Use the vendor dashboard to add products one by one, or let our team import them from your Excel, PDF or catalog.

Can you upload my products for me?expand_more

Yes — our done-for-you upload service imports everything from your existing files or website.

How do I verify my company?expand_more

Upload your business registration and any certificates in your vendor dashboard; our team reviews and marks you verified.

What is an RFQ?expand_more

A Request for Quotation is a buyer asking for pricing on specific products or quantities. You respond with a quote.

How do payments work?expand_more

Buyers pay through the marketplace and your earnings are tracked in your vendor wallet, ready for withdrawal.

Who handles shipping?expand_more

You can manage your own shipping, or we can advise on export logistics and Incoterms.

Do I need a paid plan?expand_more

You can start free. Paid plans unlock more products, premium placement and additional features.

How should I price for wholesale?expand_more

Use our pricing calculator to work out margins, wholesale and retail prices, profit and MOQ.

Can I import from Shopify or an ERP?expand_more

Import from Excel and catalogs is available today; Shopify/ERP sync is on our roadmap — talk to our technical team.